Returns policy

02
May
2016
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the item(s) are defective or faulty

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging and in resalable condition

To complete your return, we require a receipt or proof of purchase

There are certain situations where only partial refunds are granted:
* Any item not in its original condition or that is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will contact you to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

Exchanges

We only replace item(s) at our own cost if they are defective or damaged. If you need to exchange items please contact us. You will be responsible for paying the shipping cost to return the item(s) to be exchanged and for any difference in price of the exchanged item(s)

Shipping

To return your product, you should mail your product to our workshop address. We have omitted the address from this policy to protect from unsolicited post but we can provide this to you

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact

Please refer to our contact us page which is updated with our contact information to speak to us about a return or exchange

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