Delivery information

13
Apr
2016
We created this section as a guide for the delivery and collection services we offer when our customers order products from our online shop

Every product includes delivery to UK mainland addresses in the price. Non UK mainland areas such as Scottish Highlands and Islands incur a small surcharge to cover the extra postage cost

How is an order packaged?

Orders are sent out in the most appropriate sized box depending on the quantity of items, size and weight. The packaging material is mainly thick impact resistant foam and wooden boards which give great protection in transit. The products are packaged well and very securely and it is very rare we suffer any breakages except if the order has been mishandled by the courier

When can I expect to receive the order?

We call all customers when the order is ready to arrange a convenient day for delivery and the order should be delivered on the day between 9am - 5pm

What days can products be delivered?

The order can be delivered on a Tuesday, Wednesday, Thursday or Friday using the 9am-5pm service as standard for all courier deliveries. If you are based in Essex, Kent, London or surrounding areas it may be possible for us to deliver in person on a Saturday. If you require before lunchtime delivery or other express delivery optons please contact us prior for pricing

Can I save on postage if I buy more than one product?

If you are ordering more than one product and would like to make an enquiry about the postage please contact us first before ordering so we can discuss postage options and pass on any savings to you

Can I pickup the product(s) from the Essex workshop?

Of course but the workshop is a manufacturing environment so currently collections are by appointment only so that we can ensure that there will be someone available when you visit. Please contact us in advance so this can be arranged. We can also provide the workshop address and directions

Guidance for accepting and signing for the order on delivery day:

We would advise customers to check the order over before signing for it to ensure there are no signs of damage or anything else that you deem to be unacceptable. During transit the courier is responsible for any damage to the order but when you sign for the order the customer accepts that the product was delivered in an undamaged and acceptable condition

In the rare and unlikely event that an order is delivered in damaged or unacceptable condition we would advise that you either reject the item, sign for it as “Damaged in transit” and call us within 24 hours if possible. You can also sign for the order as "unchecked" if you were not given appropriate time to check the order over by the courier

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